Digital Product
Business Analyst
Designing operational systems, workflow transformation, and enterprise modernization.
Operational Thinking
Process Improvement
Business Impact
Case Studies
End-to-end Business Analyst case studies covering business problems, requirements, stakeholder decisions, delivery challenges, and measurable outcomes.
Process Mapping & BPMN
As-is, to-be and future-state process maps, BPMN workflows, user journeys, system flows, and business process improvement examples.
BA Delivery Artifacts
BRDs, PRDs, user stories, acceptance criteria, functional requirements, non-functional requirements, UAT notes, and supporting documentation.
Requirements Analysis
Requirements gathering, elicitation, analysis, prioritisation, traceability, business rules, and stakeholder validation.
Systems & Data Analysis
System flows, data mapping, API integrations, reporting requirements, business rules, and technical analysis for digital products.
Business Analyst CV
Professional summary, Business Analyst experience, digital delivery skills, tools, certifications, and core competencies.
Featured Business Analyst Case Studies
AI-Powered Recruitment & Candidate Screening Platform
Designed an AI-assisted screening workflow covering resume ingestion, scoring, review queues, and recruiter decision support.
Digital Wallet Onboarding & KYC Transformation
Enterprise digital wallet and payment ecosystem modernization focused on digital onboarding, automated KYC validation, wallet activation, Wallet ID payments, virtual card enablement, merchant integrations, fraud monitoring, and scalable transaction operations.
NHS Appointment & Patient Queue Optimization
Digital transformation of multi-clinic appointment and patient flow operations, focused on centralized scheduling orchestration, automated reminders, triage prioritization, real-time queue visibility, self-service appointment management, and operational analytics.
About
I am a UK-based Digital Business Analyst specialising in business process improvement, requirements gathering, stakeholder management, workflow optimisation, and Agile delivery for digital products and operational systems.
My experience covers digital transformation, onboarding journeys, compliance workflows, service operations, API integrations, data flows, user stories, acceptance criteria, UAT planning, and cross-functional delivery support.
I focus on turning complex business problems into clear requirements, practical process maps, validated solution designs, and delivery-ready documentation that helps teams build better digital services.
Core Skills
Business Analyst Tools & Platforms
My Approach
Discover
Understand business goals, stakeholder needs, user pain points, current processes, risks, constraints, and improvement opportunities.
Map
Map as-is processes, to-be workflows, user journeys, system flows, data flows, dependencies, and business rules.
Design
Define functional requirements, non-functional requirements, user stories, acceptance criteria, future-state workflows, and success metrics.
Validate
Review requirements, process maps, prototypes, assumptions, risks, and acceptance criteria with stakeholders before delivery.
Deliver
Support backlog refinement, sprint delivery, UAT planning, defect triage, rollout, adoption, and continuous improvement.