Latest Case Studies

AI-Powered Recruitment & Candidate Screening Platform

Designed an AI-assisted screening workflow covering resume ingestion, scoring, review queues, and recruiter decision support.

Digital Wallet Onboarding & KYC Transformation

Enterprise digital wallet and payment ecosystem modernization focused on digital onboarding, automated KYC validation, wallet activation, Wallet ID payments, virtual card enablement, merchant integrations, fraud monitoring, and scalable transaction operations.

NHS Appointment & Patient Queue Optimization

Digital transformation of multi-clinic appointment and patient flow operations, focused on centralized scheduling orchestration, automated reminders, triage prioritization, real-time queue visibility, self-service appointment management, and operational analytics.

E-Commerce Warehouse & Inventory Synchronization

Mapped multi-channel inventory flows, warehouse exceptions, order sync failures, returns, and stock reconciliation needs.

Legacy Voucher Processing Modernization

Transforming a paper-heavy donation voucher operation into an OCR-assisted, API-integrated, queue-driven processing platform based on fire-and-forget operational principles.

AI Customer Support & Omnichannel Service Platform

Defined human-in-the-loop routing, SLA rules, escalation paths, and AI-assisted support flows across service channels.

Cybersecurity Incident Response & Access Governance

Mapped incident workflows, access approval controls, audit evidence, ownership models, and security response operations.

Contactless Fare, Refund & Journey Reconciliation Platform

Modernising fare calculation, failed tap resolution, refund handling, customer-support workflows, and payment reconciliation through a centralised, auditable, and scalable platform for multi-modal contactless transport journeys.

Smart Meter Billing Exception & Dispute Management Platform

Modernising meter data ingestion, billing exception handling, and customer dispute resolution through automated validation, exception classification, linked dispute case management, SLA tracking, billing adjustment workflows, and operational dashboards.

Customer Vulnerability & Affordability Assessment Platform

FCA-regulated transformation of customer vulnerability identification, affordability assessment, support-plan management, communication preferences, audit evidence, and fair customer outcome monitoring.

Digital Insurance Claims & Fraud Triage Transformation

Modernising claims intake, document management, fraud-risk triage, assessor assignment, payout approvals, customer notifications, and operational analytics across the insurance claims lifecycle.

Housing Repairs & Tenant Case Management Transformation

Modernising repair reporting, triage, contractor assignment, SLA tracking, tenant communication, vulnerable tenant handling, and complaints escalation through a centralised housing repairs case-management platform.

Local Council Citizen Services Portal Transformation

Modernising resident services, case management, and public-sector digital access through a unified digital portal, GOV.UK-style accessible service design, centralized case management, automated routing, SLA tracking, resident notifications, and operational dashboards.

Payroll, Pension Auto-Enrolment & HR Compliance Platform

A compliance-led HRTech transformation connecting employee onboarding, right-to-work evidence, payroll readiness, pension auto-enrolment, finance approvals, HMRC reporting controls, exception handling, and audit visibility into one controlled workflow.

University Student Onboarding & Compliance Transformation

Modernising enrolment, document verification, fee payment, accommodation requests, international student compliance, and student support triage through a unified digital onboarding platform.